Refund and Returns Policy

Refunds and Returns Policy for Bazaarsutra.com

Effective Date: 17th November 2023

At Bazaar Sutra, we are committed to ensuring a smooth and satisfying shopping experience for busy professionals. If for any reason you are not satisfied with your purchase, we are here to help with a clear and straightforward refunds and returns process.

1. Returns Process

If you are not fully satisfied with your purchase, you may return the product under the following conditions:

  • Eligibility for Returns:
    • The product must be returned in unused, unworn, and undamaged condition, with all original packaging, tags, and accessories intact.
    • You must initiate the return process within 15 days of receiving the product.
    • Some items, such as perishable goods, intimate wear, and customized products, may not be eligible for return. Please check the product listing for details on return eligibility.
  • How to Initiate a Return:
    • To initiate a return, please contact our customer support team at srk4704@gmail.com with your order number, reason for the return, and any relevant photographs of the product, if applicable.
    • We will respond with further instructions on how to ship the item back to us.
    • Return shipping costs are to be borne by the customer unless the product is defective or incorrect.

2. Conditions for Return Approval

  • Inspection of Returned Items: Upon receiving your returned product, we will inspect it to ensure it meets our return eligibility criteria. If the item shows signs of wear, damage, or is missing original tags/packaging, we may refuse the return.
  • Approval or Rejection of Returns:
    If the product passes inspection, we will approve the return, and you will be eligible for either:
    • A full refund (if the product is defective or incorrect),
    • Store credit, or
    • A replacement product.
    If the return is rejected (due to damage, use, or missing components), we will notify you via email with a detailed explanation.

3. Refunds Process

Once your return is approved, refunds will be processed as follows:

  • Refund Method:
    • If eligible for a refund, the amount will be credited back to the original payment method (credit/debit card, bank transfer, etc.).
    • If you prefer, we can offer you store credit for future purchases on Bazaarsutra.com.
  • Refund Timeframe:
    • Refunds will typically be processed within 7-10 business days of receiving and inspecting the returned product.
    • You will receive an email notification once your refund has been processed.

4. Non-Returnable/Non-Refundable Products

Certain products may not be eligible for return or refund, including but not limited to:

  • Perishable goods (such as food, flowers).
  • Intimate wear (such as undergarments).
  • Customized products (such as personalized clothing or accessories).
  • Gift cards.

Please review the specific product details at the time of purchase to check if the item is returnable or refundable.

5. Defective or Damaged Products

If you receive a product that is damaged or defective:

  • Please contact our customer support team at srk4704@gmail.com within 48 hours of receiving the product.
  • Attach clear photographs of the defect or damage for verification.
  • Upon verification, we will offer a replacement, refund, or store credit, and we will cover the shipping cost for the return of the defective product.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund or store credit and place a new order for the replacement product.

7. Shipping Costs for Returns

  • Customer Responsibility: Unless the product is defective or incorrect, return shipping costs are the customer’s responsibility.
  • Defective or Incorrect Products: If the product you received was damaged or incorrect, we will bear the return shipping costs.

Please ensure you use a trackable shipping method when returning items to avoid any disputes regarding lost returns.

8. Cancellations

Orders can be canceled if they have not yet been processed or shipped. To cancel an order, please email us at srk4704@gmail.com as soon as possible.

  • Once the order has been shipped, cancellations are no longer possible, and you will need to follow the return process outlined above.

9. Contact Information

If you have any questions or concerns about our refunds and returns policy, or if you need assistance with a return, please contact us:

Our customer support team is available to assist you with any concerns regarding your order or returns.funds and returns.